FAQ
Product
Yes. At MICO, every product is carefully selected and goes through quality control processes. We ensure that our items are durable, reliable, and suitable for long-term daily use.
Yes. All photos on our website are taken from the actual products. Colors may vary slightly depending on your screen settings, but we do our best to present images as accurately as possible.
Yes. Each product page includes clear information about dimensions, materials, and usage details. We regularly update our listings to make sure all product information is accurate and transparent.
Shipping & Delivery
Orders are usually shipped within 1–3 business days. Delivery times may vary depending on your location.
Shipping costs depend on the total order amount and your location. We also offer free shipping on certain campaigns.
Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor your order in real-time.
Returns & Exchanges
Yes. You can return any product within 14 days as long as it is unused and in its original packaging.
After notifying us via email, we will send you return instructions. Once we receive the product, your payment will be refunded using the same payment method.
Yes. If you want to exchange a product for a different size or color, you can request a replacement following the return process. Our team will guide you to make it as easy as possible.
Payment & Security
At MICO, we accept credit/debit cards and secure online payment methods. The payment process is fully encrypted and safe.
Yes. Our website is protected with an SSL security certificate. Your credit card and personal information cannot be accessed by third parties.
After completing your order, the invoice is automatically sent to your email address. You can also view it through your account if desired.
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